Booking Terms, Conditions and Policy
Making a new booking
The default setting for The Mandolis’s price display nett rate. Tax, service charge and breakfast included.
Partner's Booking Terms & Conditions
Booking is required to make via hotel official website. Amendment or cancellation of booking is required to make from very first email you have received when you submit the booking. Alternate, please login and manage your reservation by using login access.
All bookings are confirmed and guaranteed with a credit card or prepayment via bank transfer.
PAYMENT POLICIES CURRENCY AND TAX
Rates are in American dollars and inlcuded 10% service charge and thereafter 5% Goods & Services Tax (GST), unless otherwise stated.
CREDIT CARD PRE-AUTHORISATION
Guaranteed with a credit card
A valid credit card is needed to guarantee your booking. No prepayment will be charged. The hotel reserves the right to pre-authorize your card prior to arrival.
Booking status will change from un-confirmed to confirmed status once your credit card information is submitted. The booking status remain un-confirmed if no credit card is provided.
The Mandolis Hotel only accepts a credit card (Visa, Master Card and AMEX).
Prepayment via bank transfer
30 days advance full pre-payment is required to confirmed the booking. Booking status will change from un-confirmed to confirmed status once payment is settled. Please email, WhatsApp or Viber us bank transfer receipt. The booking status will remain un-confirmed if no prepayment is made. In the event that the fare has not been paid as per policy for any reason whatsoever prior the guest arrival, hotel reserve the right to cancel the booking prior to check-in.
Cancellation Policy: Non-refundable Rate
With a non-refundable rate, guests pay the full price if cancel, shorten stay, make changes or don't show up.
Cancellation Policy: Best Available Rate
For guest: If booking cancel 5 days prior to arrival, no cancellation fee will be charged. You will be charged the total price if you cancel within 5 days before arrival. (Not applicable for agent)
For Travel Agent: If booking cancel 30 days prior to arrival, no cancellation fee will be charged. You will be charged the total price if you cancel within 30 days before the date of arrival.
Last minutes booking (less than 30 days): Payment required immediate after submitting your booking. Hotel will not honor un-paid booking.
Please note: Hotel will collect directly from guest at walk-in rate upon arrival if room is available for unpaid booking.
Refund Policy: Non-refundable for all bookings regardless of rate structure.
Check booking's status
Once you have submitted a booking, you will receive a confirmation Email in about 15 minutes. This email has booking status. It will be sent to the email address you provided while making the booking. Alternate, you may check from hotel official website by clicking “Check Booking Status” button.
Official check-in time is 1400 hours on the date of arrival.
Official checkout time is 1200 noons on the date of departure.
Early check-in is subject to room availability and prior notification is required. The Hotel may impose an additional surcharge for the early check-in.
Reservation with pre-blocked room for one night is recommended for early arrival before official check-in time
Children and extra beds:
Infant 0-8 year(s) Stay for free if using existing bedding.
For an older child or up to 2 children, booking of second room is required.
Maximum occupancy of the room: 2 Adult +1 Child
Extra bed: Not Available
Partners' Cancellation Policy: Best Available Rate
If cancelled or modified up to 30 days before date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, the total price of the reservation will be charged.
Shortening of stay
The hotel makes no refunds for early checkouts.
GENERAL TERMS AND CONDITIONS
DAMAGE TO HOTEL PROPERTY
The Hotel reserves the right to charge guests the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of the guest to the Hotel's property or structure.
Guests are encouraged to keep their valuables in the in-room safe or in the Safe Deposit Box provided at the Front Desk. The Hotel shall not be liable for the loss of money or other personal valuables during your stay.
The following items are not permitted in the Hotel premises: Animals of any kind, except guide dogs
Flammable, explosive or otherwise hazardous materials
Objects emitting a foul odour Unregistered firearms or other weapons
Objects of an unusually large size or in unusually large quantities
Articles related to use in gambling, prostitution, smuggling or other illicit acts
Illegal drugs or other articles, the possession of which is prohibited by the laws of Myanmar
The Hotel reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
In the interest of your well-being and security, all visitors are required to register at the Front Desk and are requested to leave guestrooms by 11.00 p.m.
EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Hotel upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the hotel without refund.
Should any action by a guest, may it be towards our staff or otherwise, be deemed inappropriate by the Hotel, or if any inappropriate behaviour is brought to attention, the Hotel reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred. SMOKING All rooms are non-smoking rooms. Smoking is only permitted in designated areas of the Hotel and room's balcony. There will be an S$200 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition.
Bank Account Detail (Myanmar)
Acount Holder: Mandolis Co., Ltd
BIC (SWIFT): KBZBMMMY
USD- Account: 20610906004387101
Acount Holder: Mandolis Co., Ltd
BIC (SWIFT): CPOBMMMY
USD- Account: 0009101200001147
Bank Account Detail (Overseas)
BIC (SWIFT): ZKBKCHZZ80A
CHF-Account IBAN: CH56 0070 0110 0021 7667 1
USD-Account IBAN: CH75 0070 0130 0076 5614 9
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